Frequently Asked Questions
FAQs
How do I place an order?
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. If you need assistance, contact us as soon as possible via lovly.co.ltd@gmail.com.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account to view order status and tracking information.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit/debit cards through our secure payment gateways. Payment options are displayed during the checkout process. All customer payment data is held securely by our third party payment platform partner Square.
How do I know if an item is in stock?
The availability status of each item is displayed on the product page. If an item is out of stock, it will be marked accordingly. For any specific inquiries, feel free to contact us as soon as possible via lovly.co.ltd@gmail.com.
What is your return policy?
Please refer to our Returns and Refund Policy for detailed information on returning or exchanging products. If you have further questions, contact us via lovly.co.ltd@gmail.com.
How do I return an item?
Follow the instructions in our Returns and Refund Policy. Typically, you need to contact us as soon as possible via lovly.co.ltd@gmail.com within a specified time frame, provide order details, and follow the outlined steps for returns.
Do you ship internationally?
We may offer international shipping. Shipping details, including costs and delivery times, are provided during the checkout process. Note that international orders may be subject to customs duties and taxes.
What should I do if I receive a damaged item?
Please refer to our Returns and Refund Policy for detailed information on damaged items. In the unlikely event of receiving a damaged item, please contact us as soon as possible via lovly.co.ltd@gmail.com within 24 hours of receiving the order. Provide order details and attach clear photos of the damaged item. We will assist you in resolving the issue.
How do I contact customer support?
You can contact us via lovly.co.ltd@gmail.com or through the "Contact Us" page on our website. We strive to respond to inquiries promptly during business hours.
How can I stay updated on promotions and new arrivals?
Subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. You can also follow us on Instagram and Facebook for the latest news and announcements.
If you have additional questions or need further assistance, don't hesitate to contact us. Thank you for shopping at Lovly Company Pty Ltd.